Shipping Options
1. Order Processing
Processing Time: After you place an order, please allow 1–3 business days for order processing. Processing includes verification of payment, quality check, and packaging.
Order Confirmation: You will receive an email confirmation once your order is placed, and a separate email when the order ships with tracking details.
Peak Periods: During high-demand periods (e.g., holidays, promotions), processing may take slightly longer. We will notify you via email if delays occur.
2. Domestic Shipping (within the United States)
Shipping Options:
Standard Shipping: Typically 3–7 business days after shipment. Cost is calculated at checkout based on weight, dimensions, and destination zone.
Expedited Shipping: Typically 2–4 business days after shipment. Higher fee applies.
Overnight Shipping: Available for eligible addresses. Orders must be placed and processed before the daily cutoff (specified at checkout) to qualify.
Shipping Carriers: We partner with reputable carriers (e.g., USPS, UPS, FedEx). Carrier choice may depend on destination, package size, and service level.
Shipping Costs: Calculated at checkout based on cart contents and selected service. Sometimes we offer free standard shipping for orders above a specified amount; promotions will be announced on the site.
3. International Shipping
Availability: We ship to many countries; available destinations are shown at checkout. If your country is not listed, contact customer support to check feasibility.
Delivery Time: Varies by destination and chosen service. Typically 7–21 business days after shipment for standard international shipping; expedited options may reduce transit time to 5–10 business days.
Customs, Duties & Taxes:
Responsibility: Customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. These charges are not included in shipping costs at checkout unless explicitly stated.
Customs Delays: Shipments may be held by customs for inspection, causing delays. encbuy.com is not liable for delays caused by customs clearance.
Shipping Costs: Calculated at checkout, based on weight, dimensions, destination, and service selected. Promotional free international shipping may be offered on specific campaigns or product categories.
Restrictions: Certain products or destinations may have shipping restrictions (e.g., prohibited materials). If an item cannot be shipped to your address, we will notify you and arrange alternatives or a refund.
4. Packaging
Protection: Every order is packed to protect the bag during transit. We use appropriate packaging materials (e.g., bubble wrap, sturdy boxes) to minimize risk of damage.
Eco-Friendly Materials: We strive to use recyclable or reusable packaging where possible, aligning with our sustainability efforts.
5. Order Tracking
Tracking Number: Once shipped, you’ll receive a shipping confirmation email containing the carrier name and tracking number/link.
Real-Time Updates: Use the provided tracking link to monitor delivery status. If you encounter issues (e.g., no updates for extended periods), contact customer support.
Multiple Shipments: If your order contains multiple items dispatched separately, you may receive multiple tracking numbers.
6. Address Accuracy
Providing Correct Address: Ensure your shipping address is complete and accurate when placing the order. Incorrect or incomplete addresses may lead to delivery failures or delays.
Changes After Order: If you need to change the shipping address after placing an order but before it ships, contact us immediately. Once the order is shipped, we cannot guarantee address changes.
Undeliverable Packages: If a package is returned due to an invalid or undeliverable address, we will notify you. Additional shipping fees may apply to resend the order.
7. Lost, Damaged, or Delayed Packages
Lost Packages: If tracking shows delivery but you have not received the package, or if tracking indicates the package is lost, contact us. We will investigate with the carrier and, if confirmed lost, arrange a replacement or refund per our policies.
Damaged in Transit: If your bag arrives damaged, keep all packaging and contents, take photos of the damage, and contact customer support within 7 days of receipt. We will guide you through the claims process with the carrier and arrange repair, replacement, or refund as appropriate.
Significant Delays: If a shipment is unusually delayed, first check the tracking details. If there’s no movement for several business days, contact us so we can liaise with the carrier.
8. Shipping Restrictions & Prohibited Items
Some regions may have restrictions on importing certain materials (e.g., genuine leather). If local customs prohibit import, we will inform you and offer alternatives or a refund.
We do not ship to P.O. boxes for certain carriers or oversized items; if your address is a P.O. box and carrier does not support it, you may need to provide a physical address.
9. Free Shipping Promotions
Threshold-Based Free Shipping: Occasionally, we offer free standard shipping for orders above a minimum purchase amount. Terms (e.g., eligible products, regions) are specified during the promotion.
Time-Limited Offers: Free shipping promotions may run for limited periods. Ensure you review the promotion details at checkout.
10. Customer Support
If you have any questions or issues regarding shipping, please contact us:
Email: support@encbuy.com (response within 24–48 hours)
Phone: +1-800-ENC-BUY1 (Mon–Fri, 9:00 AM – 6:00 PM)
Live Chat: Available on our website during business hours.
Please include your order number and details when contacting us for faster assistance.
11. Updates to Shipping Policy
We may update this Shipping Policy to reflect changes in carriers, costs, or processes. When updates occur, we will revise the “Effective Date” at the top and notify users as appropriate. Continued use of the Site and orders after changes constitute acceptance of the updated policy.